Shipping policy

Order and shipping information

Available shipping methods, prices, and any delivery estimates are shown at checkout before payment. The options displayed depend on the destination and the items in your order.

When your order ships, we will send a confirmation email with tracking information when tracking is available. Some orders may arrive in more than one parcel.

Delivery estimates

Delivery estimates shown at checkout are estimates, not guarantees. Carrier delays, customs processing, severe weather, peak-season volume, and destination restrictions can affect delivery time.

Address changes

Please check your address carefully before placing your order. If you notice an error, email admin@shapelyfi.com as soon as possible. We cannot guarantee an address can be changed after an order has entered processing or shipped.

Customs and import charges

For international orders, import taxes, duties, or customs fees may be charged by the destination country. Unless checkout states otherwise, the customer is responsible for these charges.

Missing or delayed parcels

If tracking has not updated for an extended period or your parcel is shown as delivered but cannot be found, check with household members, neighbors, and the carrier first. Then email admin@shapelyfi.com with your order number so we can help investigate.

Contact

For shipping questions, email admin@shapelyfi.com.